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All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
If for some reason you are not 100% happy with your purchase, please reach out to us via Email, our Contact Us Form.
Our policy regarding our returns, refunds and exchanges is outlined below.
Returns Policy
Wick and Grow has a return period of thirty (30) days from purchase. To be eligible for a return, your purchased products must be in as-new condition and must also be in the original packaging.
Returns must be shipped to the below address at the purchaser’s cost:
Michael Bradley
Wick and Grow
ADDRESS 1
Maida Vale WA 6057
In order to process your return, you will need to get in contact with us using the same email address used to place your order.
Once we receive any returned items, you will be notified of their receipt and they will be assessed against the reason for return. If everything matches up we will process a refund for the cost of goods using the same payment method as the original payment, within 3 working days.
Any and all shipping costs are non-refundable.
If you require an exchange for a defective product, your replacement goods will be shipped once the returned items have been received and assessed. No shipping costs will be charged to the customer for the shipping of replacement goods.
100% SUSTAINABLE GARDENING
We have answered some of our more popular Frequently Asked Questions on our wicker garden beds. If you can’t find an answer to your question here please contact us.You will likely need the following:
All the PVC raw material used in the manufacture of WaterUps® cells is sourced from recycled plastic. Our philosophy is that if we need to bury plastic underground then let’s make it useful!
WaterUps® cells are manufactured in Australia in western Sydney.
The holes are designed to allow water to drain into the water reservoir so that the soil does not get waterlogged. This is particularly important in cases of heavy rain.
The holes are designed to allow water to drain through but prevent soil particles from doing so.
To bind the soil and help prevent dry particles of soil failing through the holes in the top of the WaterUps® cells, lightly spray the soil mix and tops of the cells with water before adding the soil to the bed.